Phone orders: 01604 831271 / 831751

Frequently Asked Questions

1. Is the website safe to leave my credit/debit card details on?

Firstly, ordering online with Magnus is easy and totally secure – All of our online payments are handled by our online payment provider Opayo. Opayo are the UK’s leading online payment provider using state of the art technology & encryption along with allowing us to effectively control fraud via their multi level security procedures. Magnus itself does not store any payment information or card details. 

2. Is VAT included in the price?

VAT is included on all prices advertised at the UK’s standard rate of 20%, Due to restrictions imposed by our tax authorities, VAT refunds are no longer available to customers that have purchased Magnus Shoes goods via the internet from outside the UK. This is because they are “mail order goods (which include internet sales) delivered outside of the UK”.

VAT refunds are considered a “perk” for people physically visiting the UK & not people purchasing from outside the UK via our website. VAT refunds are, of course, still available to customers visiting our retail shops & then taking goods home with them.

You can find more information on the following link - https://www.gov.uk/tax-on-shopping/taxfree-shopping

3. Can I pay by Cheque or Postal Order?

Yes, We do accept cheques & postal orders – However as this method of payment attracts hefty bank charges & possible fraud we would respectfully ask you to order & pay online. If you have no other option but to use a cheque please ensure is made out in sterling, and made payable to Magnus Shoes Ltd prior to posting it to us with your order.

The most convenient and secure way of ordering is to call us on 01604 831271 or 01604 831751 where we can process your order via debit or credit card over the telephone.

4. How do I know if an item is available?

Our internet stock is updated twice daily from Monday to Friday, Once your order is received we do a final check on availability – There are very rare instances where you order the last pair of a particular style/size (on the whole normally in the sale shoes & bargain bin sections) where our retail outlets may have sold it within the last few hours - you will be advised immediately, using the details you have provided if an item is unavailable due to this happening. From time to time we may have to get stock back from one of our London branches for you, this may result in a small delay in the dispatching of your shoes which you will be advised of. 

5. When will my card be debited?

All online transactions will be debited from your card immediately – all of our payment transactions are handled by Opayo as outlined above in point number one. For all other payment enquiries please give us a call on 01604 831271 or 01604 831751.

6. Are my details passed to any third parties?

Apart from the card processing company Opayo mentioned above & the courier company used to deliver your order, absolutely not. Any customer details that we do hold (& this is limited strictly to name, address, phone number & email address along with your purchase history) are held on our secure database and are never passed on to any other parties. By giving us your contact details you agree to receive from us, our catalogues twice yearly & any other advertising we choose to send out. You will only be contacted directly if there is a problem with a specific order.

7. Do you deliver outside of the UK?

Yes we do, Please see our deliveries & returns section. 

8. If the goods are unsuitable or faulty, how do I return them?

Please refer to the deliveries & returns section.

9. Sizing of footwear

After many years in this sector of the footwear market we feel we are in a better position than most to understand your footwear's sizing, we use the following size conversion table wherever possible.

Size conversion table


Euro Size 42 43 44 45 46
UK Size 8 9 10 11 12


Euro Size 47 48 49 50 51
UK Size 12 13 14 15 16

Width Guides

Ladies  Men’s
B – Narrow F - Average
C – Average G – Wide
D – Wide H – Extra Wide
E - Extra Wide  
EE - Extra extra wide  

These widths are an approximate guide, which only apply to the Magnus range of shoes.