Firstly, ordering online with Magnus is easy and totally secure – All of our online payments are handled by our online payment provider Sagepay. Sagepay are the UK’s leading online payment provider using state of the art technology & encryption along with allowing us to effectively control fraud via their multi level security procedures. Magnus itself does not store any payment information or card details.
VAT is included on all prices advertised at 20%, In any instance where the delivery falls outside of the EU the VAT will be refunded when we process your delivery & will be refunded to the card you paid on via Sagepay.
Yes, We do accept cheques & postal orders – However as this method of payment attracts hefty bank charges & possible fraud we would respectfully ask you to order & pay online. If you have no other option but to use a cheque please ensure is made out in sterling, and made payable to Magnus Shoes Ltd prior to posting it to us with your order.
The most convenient and secure way of ordering is to call us on 01604 831271 or 01604 831751 where we can process your order via debit or credit card over the telephone.
Our internet stock is updated twice daily from Monday to Friday, Once your order is received we do a final check on availability – There are very rare instances where you order the last pair of a particular style/size (on the whole normally in the sale shoes & bargain bin sections) where our retail outlets may have sold it within the last few hours - you will be advised immediately, using the details you have provided if an item is unavailable due to this happening. From time to time we may have to get stock back from one of our London branches for you, this may result in a small delay in the dispatching of your shoes which you will be advised of.
All online transactions will be debited from your card immediately – all of our payment transactions are handled by Sagepay as outlined above in point number one. For all other payment enquiries please give us a call on 01604 831271 or 01604 831751.
Apart from the card processing company Sagepay mentioned above & the courier company used to deliver your order, absolutely not. Any customer details that we do hold (& this is limited strictly to name, address, phone number & email address along with your purchase history) are held on our secure database and are never passed on to any other parties. By giving us your contact details you agree to receive from us, our catalogues twice yearly & any other advertising we choose to send out. You will only be contacted directly if there is a problem with a specific order.
Yes we do, Please see our deliveries & returns section.
Please refer to the deliveries & returns section.
After many years in this sector of the footwear market we feel we are in a better position than most to understand your footwear's sizing, we use the following size conversion table wherever possible.
Size conversion table
|B – Narrow||F - Average|
|C – Average||G – Wide|
|D – Wide||H – Extra Wide|
|E - Extra Wide|
|EE - Extra extra wide|
These widths are an approximate guide, which only apply to the Magnus range of shoes.