Our standard delivery (48hr) charge for footwear within the UK is now £5.00. This is the same for however many pairs you choose to order. Any orders placed before 1pm will be despatched the same day (subject to the goods being available at our Northampton warehouse). If you are ordering items from either the sale shoes or bargain bin sections of the website there is every chance these will be located in one of our London stores - this will result in a small delay in despatching your goods as we have to recall them to Northampton prior to sending them out with the delivery courier.
In order to facilitate a next day delivery you MUST have placed the order BEFORE 1pm and the goods need to be in stock with us here at our Northampton warehouse - If you are depending on this delivery for ANY reason we urge you to call us (Contact Us) where we can check our stock levels of your required style/sku and advise you accordingly. This will give you the chance to seek an alternative if your chosen item is not immediately available for despatch - You can of course, still use this option at any time during the evening or weekend and we will contact you immediately if your item is not readily available on the contact number you supply when we return to work. Please bear in mind the information given in the Standard Delivery section above regarding sale shoes and bargain bin items when choosing this option.
This service does NOT operate at the weekends, Any Next Day Delivery orders placed on a Friday (prior to 1pm) will be received by you the following Monday, Next Day Delivery orders placed after 1pm on a Friday will be dispatched on the following Monday for a Tuesday delivery. Saturday delivery is not available due to the exorbitant costs involved to all parties. If you are ordering over a bank holiday weekend the goods will be despatched when we return to work on the following Tuesday for a Wednesday delivery.
To ensure your parcel is delivered safely we require a signature upon delivery. If you are likely to be out we will happily deliver to an alternative address (eg work or neighbour) which can be given at the time of ordering. We can also ask the delivery driver to leave your parcel in a "Safe Place" (e.g. porch or shed) but we must insist that this is entirely at your own risk - our delivery companies drivers all use GPS equipped PDA machines that can prove they were at your house if required.
Where a large initial order is placed by a new customer - We reserve the right to insist on this delivery being made to the registered cardholders address for the initial delivery - subsequent orders can be delivered to alternative addresses but due to the levels of internet fraud around we must run security checks via Sagepay to cover ourselves.
Please note :- Due to restrictions placed upon us by our carriers we are not allowed to post aerosol cleaning products of any type to overseas addresses - Any items bought that fall into this category will be refunded to you when we process your order.
At Magnus we want your shoe buying experience to be as easy as possible, With that in mind if you find the shoes you have ordered are not suitable for any reason, You can return them to us within 14 (fourteen) days of receiving them. Please ensure they are unworn (please do try them on a carpeted surface) & in the original box that they were delivered in.
Return postage is the sole responsibility of the customer (we will pay for the second pair to come out to you if you are requesting an exchange for a different size in the same style). Please send them back to us the most economical way to yourself & ensure you get proof of posting - All Post Offices will do this for a nominal charge. If you have misplaced the returns note that came with the shoes you can download another copy here. Please send your returns clearly marked to us at the address below.
Any items you may wish to return to us after the 14 (fourteen) day period has expired will be entirely at our discretion - Items that we do accept back & have subsequently gone into our sale will only be refunded at the new sale price.
Please note :- Shop purchases where you have had the opportunity to try on your new shoes & where you were happy enough to pay for them, will not be refunded - we offer an exchange or credit note if the goods are returned to the store you bought them from within 14 (fourteen) days - This goes far beyond your statutory rights where you are, in fact, entitled to nothing if you change your mind.
From time to time we offer (by way of a promotion) - Free UK Postage, Now as we all know there is no such thing as free postage & we pick up the bill for this. Therefore the below points are all applicable if you return any item purchased during one of these promotions for an exchange or refund.
1. If you subsequently return an item from one of these promotions for an exchange - we will charge you postage to send out the replacement item - we cannot pay for two lots of free postage on one transaction - Many customers find it easier to buy two sizes & return the one that you don't need.
2. If you subsequently return an item from one of these promotions for a refund - we will deduct our standard postage rate of £5 from the refund.
3. If you subsequently return an item from a multi-pair order from one of these promotions for a refund & this refund puts your initial transaction below the £75 threshold to facilitate the free postage offer - we will deduct our standard postage rate of £5 from the refund.
We do understand that from time to time your footwear may develop a fault - We will replace or refund any items that are received from us in a damaged condition within the first 31 (thirty one) days. After this period has passed we have several courses of action open to us to rectify your complaint - These will come in this order a) a repair by a cobbler if possible - we may ask you to use your local cobbler if possible to reduce the time you are without your shoes & to minimise postage costs both ways. b) an exchange of your item for a new pair. c) a refund of your purchase. In the first instance before incurring postage costs, please contact us (preferably by email with photographs of the problem) at firstname.lastname@example.org
Any monies owed will be refunded back to the original debit/credit card used. Any cheque or postal orders will be refunded by cheque and refund confirmation receipts will be sent to you in the post if applicable.Magnus Head Office, 2a High Street, Harpole, Northampton, NN7 4DH.
Or if you wish to discuss any queries please call us on 01604 831271 or 01604 831751 alternatively you can email any queries to us at email@example.com